Refund policy

Because our snacks are food, we can't accept returns or exchanges once an order has shipped. But we stand behind every bag.

Damaged, wrong, or missing items
If your order arrives damaged, a bag is missing, or you received the wrong item, email Contact@chansislandsnacks.com within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a refund for the affected items, whichever you prefer. You don't need to send anything back.

Lost packages
If tracking shows your order hasn't moved for 7 business days, or it shows delivered but you can't find it after checking with neighbors and the carrier, contact us and we'll send a replacement or refund.

Cancellations
You can cancel for a full refund until your order ships. Email us as soon as possible; once it ships, it can't be cancelled.

Address errors
Please double-check your address at checkout. If a package is returned to us because of an incorrect address, we'll reship it once you cover the new postage, or refund the product cost.

Refund timing
Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few extra days to post it.

Freshness
Every bag is labeled with the day it was made and is best enjoyed within 3 months.

Questions? Contact@chansislandsnacks.com

Last updated: October 2, 2026